Effective Date: 01/12/2025
This Return and Refund Policy governs the refund terms for courses and digital services offered by SkillGrad Edtech and Technology Private Limited. By purchasing any course or digital product from our platform, you agree to the terms outlined in this policy.
Since all courses provided by SkillGrad Edtech and Technology Private Limited are digital products with instant access upon successful payment, refunds are subject to specific eligibility conditions. Once a user enrolls and gains access to course materials, downloadable content, videos, or digital resources, the product is considered delivered.
Users may request a refund within seven (7) days from the date of purchase, provided that they have not completed a significant portion of the course content or downloaded substantial course materials. Refund requests must be submitted through the official support channel with valid proof of purchase and a clear reason for the request.
Refunds will not be granted in cases where a user has extensively accessed course materials, completed major portions of the program, shared login credentials, violated platform terms, or attempted to misuse digital resources. Additionally, refund requests based on personal scheduling conflicts, lack of time, or change of decision after substantial course access may not be approved.
Once a refund request is reviewed and approved by SkillGrad Edtech and Technology Private Limited, the refund will be processed to the original payment method within a reasonable timeframe, typically 7 to 10 business days, depending on the payment provider.
In the case of technical errors such as duplicate payments or incorrect billing, users are encouraged to contact support immediately. Verified duplicate transactions will be refunded after internal verification.
SkillGrad Edtech and Technology Private Limited reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Continued use of the platform after policy updates constitutes acceptance of the revised terms.
For any refund-related queries, users may contact SkillGrad Edtech and Technology Private Limited through the official support contact provided on the website.